Listed price is inclusive of GST.
We use Australia Post and Courier services to send out all orders made in Australia, using standard Parcel Post (unless an Express service is selected). Tracking numbers are provided via email, so please ensure that your email address is entered correctly and that your email is monitored, including junk mail. Please ensure that your address details are correct when making your order as eco crayons is not liable for any lost or damaged parcels. We deliver to both PO boxes and residential/business addresses.
Estimated delivery times within Australia
https://auspost.com.au/parcels-mail/standard-delivery-timetablesAll goods are delivered from eco crayons within 48 hours of receipt of payment (business days, excluding weekends) and are typically delivered within 1-10 business days. Once posted, we have no control over how long your order takes to arrive. The cut off for dispatch is 2pm AEST. Parcels are shipped each weekday.Orders made with our Express Postage option are dispatched on the same business day (excluding weekends), if that order is placed and paid for before 2pm AEST. Alternatively, your order will leave the next business day. Express orders are generally delivered the next business day (excluding some regional areas). Please visit the Australia Post website to determine if you are in an express postage exclusion zone. If you advise that you would like your parcel left without requiring a signature (Authority to Leave), we are in no way responsible for the loss of the parcel or failure to deliver the parcel. Once your order is Delivered, responsibility for the product purchased passes to you. This means that the risk of loss and title for your product passes to you upon our delivery to you. If you have requested a recipient who is not you for delivery purposes (for example, as a gift) then you accept that delivery at the recipient’s address is evidence of delivery and fulfilment by eco crayons.Estimated delivery times are to be used as a guide only and commence from the date of dispatch, eco crayons are not responsible for any delays caused by customs clearance processes, postal or courier delays or any other similar service delay.
Tracking your order
All purchases will be provided with a tracking number which will be emailed, along with the receipt of purchase, once payment is made and items are shipped. You can track your items on the Australia Post website: https://auspost.com.au/parcels-mail/track.html#/track
Incorrect address or returned parcels
If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undeliverable, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.
Shipping and Delivery- International
We ship globally! Two International shipping fees are offered and will be displayed at checkout. If your country is not listed, please contact us to find out more.Eco crayons cannot be held responsible for addresses entered incorrectly by the customer. Please keep in mind that international postage times vary by location. It is the customer's responsibility to track their order. Please understand that eco crayons has no control over delivery times once the package has left our hands, but if you get in touch with us we can provide tracking support. Once your order is Delivered, responsibility for the product purchased passes to you. This means that the risk of loss and title for your product passes to you upon our delivery to you. If you have requested a recipient who is not you for delivery purposes (for example, as a gift) then you accept that delivery at the recipient’s address is evidence of delivery and fulfilment by eco crayons. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, eco crayons are not responsible for any delays caused by customs clearance processes, postal or courier delays or any other similar service delay.
International Customs Charges (where applicable)
Some orders may incur a customs or import duty charge. Eco crayons do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and eco crayons will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and eco crayons will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Returns & Exchanges
We take pride in the high quality of our products and processes. All orders are thoroughly inspected for flaws or defects before they are shipped. If, for some reason, your products are not in perfect condition when they arrive, please contact us via email within 5 business days of receipt, providing details of the damage and corresponding photographs. We will assess your item and determine whether a refund or replacement if appropriate in the circumstances. This determination is at our sole discretion.
Products should be returned in their original packaging to ensure they are adequately protected in transit and please be aware that the packaging of our products is considered to be part of the product. Therefore, your return may not be accepted if the packaging is damaged. Furthermore, products should be returned UNUSED and with all Eco Art And Craft tags and labels attached.
In the event that orders need to be returned to us, we will arrange appropriate collection and your new item will be shipped to you free of charge.
The customer is responsible to cover the cost of return postage and re-postage if a return is not accepted due to product use or damage to original packaging. Returns or exchanges that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused. Similarly, returns outside these timeframes may not be accepted and any decisions about whether to accept the product are at our sole and absolute discretion.
Where Eco Art And Craft accepts a product for refund, your refund will either be credited to the original purchaser's credit card. Processing can take up to ten working days and refunds can take up to ten working days to appear in your account.
We do not allow returns, refunds or exchanges simply for change of mind. Please ensure that your chosen item or items are right for you before confirming your order. We are always available to assist you in making your choice.
Please be aware for deliveries within Australia, your product will be considered to be delivered 7 business days after it has been dispatched, regardless of whether the product has been delivered or not. For deliveries outside of Australia, your product will be considered to be delivered 14 business days after it has been dispatched, regardless of whether the product has been delivered or not.
Before placing your order, please be aware that some designs may appear slightly differently in real life. Colours may vary slightly. This may be attributed to the difference in colour calibration of computer or device screens. Small differences in colour appearance will not be valid reason for returning your order.
If you require further photographs or details about a product before making your final decision, please contact us and we will be more than happy to assist you.
Eco Art And Craft
44 Russell Street
Ethelton SA 5015