Frequently Asked Questions
CAN MY KIDS EAT THESE
Theoretically yes, practically though it is not recommended. Eco Crayons are made with 100% natural food grade ingredients so that they are the most natural and sustainable drawing materials on the market. They are safe for kids to mouth and with sensory needs but we do not recommend that you 'eat' them. It is also essential that children are always supervised when using Eco Crayons.
HOW DO I GET ECO CRAYONS OFF?
Your best bet is to use pure eucalyptus oil as it breaks down the wax and pigment. You can also use one of those weird magic sponge things.
WHY ARE MY CRAYONS MILKY WHITE
The long and short of it is science - it is an oxidisation of the wax and plant pigment and it is completely safe and normal. We 'polish' our eco crayons with a mircofibre cloth if they go milky.
WHY ARE ECO CRAYONS NOT RECOMMENDED FOR CHILDREN UNDER 3 YEARS?
All art materials can change shape with use, especially crayons, and this is why Eco Crayons are labelled as not being recommended for children under the age of 3. Adult supervision is also essential when children are using Eco Crayons and Natural Eco Paints.
NATURAL ECO PAINTS
How do I use Natural Eco Paints?
The paint comes in powder form and you just add water to mix it to the desired consistency. The best thing about Natural Eco Paints is that you can add as little or as much water as you like to make a watercolour, brush application or sensory paste. It is completely normal for your paint to be textured or have 'bits' in it - this is because if the botanicals used to colour the paint are ground any further they turn into a paste which cannot be used in the powder. This earthy texture adds to the sensory experience.
Do I have to use it all at once?
NO! The idea with Natural Eco Paints is that you mix small amounts as you go, this reduces wastage too. If you mix more than you need you can store the excess paint in the fridge for up to three days.
Can I use Natural Eco Paints on timber?
Natural Eco Paints can definitely be used on timber but they are more of a tint than a paint (like an acrylic) for example. The best way to get the most vibrant colour is to:
Use them on lighter timbers: pine, birch or beech
Cover the timber thoroughly and allow the pigment to leech into the timber, staining it
Mix the paint a tad thicker than 1:3 ratio
Finish the timber with a light coat of plant based oil like pure tung oil or coconut oil
Can I use Natural Eco Paints on fabric?
Yes! The colour pigments are selected for their staining qualities, which is why we recommend that you always wear a smock. The colours are not water-fast or the same vibrancy as the paint when it is applied but it makes for a fun activity.
Are Eco Crayons and Natural Eco Paints safe for children with allergies?
Yes, however this comes with a BUT. Eco Crayons and Natural Eco Paints are the most natural art products on the market and are designed to be low allergen. Having said this we are aware that some children may experience allergic reactions to any new product. Eco Crayons are not designed for eating and Natural Eco Paints are not designed for ingestion and as a body paint but kids will try these things so it is essential that adult supervision occurs.
Why don't you list the ingredients?
I am extremely transparent with all information as part of my business practices however I have had numerous businesses try to copy my products and rebrand my products under their label. For this reason I do not disclose the ingredients. If you have any questions about the presence or absence of particular products though please email me: email@example.com.
I can make custom batches of Eco Crayons or Natural Eco Paints for people with known allergies or intolerance, including but limited to: soy free, preservative free, fpies, known vegetable and plant allergies. The reason I do this is because I want all people to be able to explore colour safely and naturally and with a severe allergy history myself and as a mum of a child with anaphylactic allergies, I get it. Just reach out and ask x
Eco Crayons contain a 10% soy wax component.
Eco Crayons and Natural Eco Paints both contain less than 1% of Potassium Sorbate. The main reason is because if they didn't your kids crayons and paint would grow mould in less than 24 hours. Potassium Sorbate is a common food grade preservative used in packaged food, cosmetics and personal care products. If your child is sensitive to preservatives a CUSTOM PRESERVATIVE FREE batch can be made: just email firstname.lastname@example.org.
There are tree derived gums in Natural Eco Paints.
What shipping carrier do you use?
We use Australia Post and Courier services to send out all orders made in Australia, using standard Parcel Post (unless an Express service is selected). Tracking numbers are provided via email, so please ensure that your email address is entered correctly and that your email is monitored, including junk mail.
What happens if my order is lost in transit?
Please ensure that your address details are correct when making your order as eco crayons is not liable for any lost or damaged parcels. We deliver to both PO boxes and residential/business addresses.
What is the estimated shipping times?
Estimated delivery times within Australia
All goods are delivered from eco crayons within 48 hours of receipt of payment (business days, excluding weekends) and are typically delivered within 1-10 business days.
Once posted, we have no control over how long your order takes to arrive. The cut off for dispatch is 2pm AEST.
Parcels are shipped each weekday.Orders made with our Express Postage option are dispatched on the same business day (excluding weekends), if that order is placed and paid for before 2pm AEST.
Alternatively, your order will leave the next business day. Express orders are generally delivered the next business day (excluding some regional areas).
Please visit the Australia Post website to determine if you are in an express postage exclusion zone. If you advise that you would like your parcel left without requiring a signature (Authority to Leave), we are in no way responsible for the loss of the parcel or failure to deliver the parcel.
Once your order is Delivered, responsibility for the product purchased passes to you. This means that the risk of loss and title for your product passes to you upon our delivery to you. If you have requested a recipient who is not you for delivery purposes (for example, as a gift) then you accept that delivery at the recipient’s address is evidence of delivery and fulfilment by eco crayons.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch, eco crayons are not responsible for any delays caused by customs clearance processes, postal or courier delays or any other similar service delay.
Can I track my order?
All purchases will be provided with a tracking number which will be emailed, along with the receipt of purchase, once payment is made and items are shipped. You can track your items on the Australia Post website
Incorrect address or returned parcels
If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undeliverable, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.
Do you ship internationally?
We ship globally! Two International shipping fees are offered and will be displayed at checkout. If your country is not listed, please contact us to find out more.Eco crayons cannot be held responsible for addresses entered incorrectly by the customer. Please keep in mind that international postage times vary by location. It is the customer's responsibility to track their order.
Please understand that eco crayons has no control over delivery times once the package has left our hands, but if you get in touch with us we can provide tracking support.
Once your order is Delivered, responsibility for the product purchased passes to you. This means that the risk of loss and title for your product passes to you upon our delivery to you. If you have requested a recipient who is not you for delivery purposes (for example, as a gift) then you accept that delivery at the recipient’s address is evidence of delivery and fulfilment by eco crayons. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, eco crayons are not responsible for any delays caused by customs clearance processes, postal or courier delays or any other similar service delay.
Will I be charged International Customs Charges
Some orders may incur a customs or import duty charge. Eco crayons do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances.
For further information, please contact your local customs office.All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and eco crayons will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and eco crayons will not be held responsible for any loss of funds as a result of this occurrence.
We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.