Shipping Policy
Shipping Information
Our shipping rates are designed to be fair while supporting thoughtful, low-waste packaging and sustainable materials across every parcel we send.
All orders are thoughtfully packaged and shipped via Australia Post from our off-grid family studio in Northern NSW, Australia.
We take pride in crafting and packing your order with care, using sustainable materials wherever possible. Thank you for supporting a slow-made, nature-honouring business.
Processing & Dispatch Times
As a rural, off-grid studio, we prepare and dispatch orders with intention.
Please allow 3–5 business days for your order to be packed and shipped.
During busy periods or launches, there may be slight delays — we appreciate your patience.
Australia-Wide Standard Shipping
- Orders up to $64.95 — $11.95 shipping
- Orders from $65 to $148.99 — $14.95 shipping
- Orders over $149 — Free Shipping
We use planet-kind packaging wherever possible, including compostable mailers, biodegradable and recyclable materials, recycled boxes for wholesale orders and industrially compostable tape as part of our commitment to gentler shipping practices.
Shipping Times – International
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Standard International Shipping: 12–20 business days
Please note that international orders may be subject to customs processing and delays with local postal services. Tracking is not always available for all countries.
Pre-Orders
If your order includes a pre-order item, it will be held and shipped in full once the pre-order item is ready. Estimated dispatch times for pre-orders will be listed on the product page.
If you need in-stock items sooner, we recommend placing a separate order.
Wholesale Orders
Wholesale and bulk orders may require additional processing time depending on volume and product availability.
Once your order is placed, we’ll be in touch to confirm your dispatch timeline and tracking details.
Interested in stocking Eco Art and Craft? Email us at hello@ecoartandcraft.com to start the conversation.
Gift Wrapping
We offer optional eco-friendly gift wrapping on select items. If available, you’ll be able to select this option at checkout or within the product page.
Want to include a handwritten note? Leave a message at checkout or email us after placing your order — we’re happy to help make your gift special.
Tracking
All parcels are sent with tracking. Once your order has been dispatched, you’ll receive an email with tracking details. Please allow up to 24 hours for your tracking link to activate.
